All Decorus support services are delivered through a single-point of contact utilising the comprehensive range of skills and resources within our dedicated technical assistance centre based at Decorus headquarters.

We have invested heavily in the training and accreditation of Engineers and Consultants, and with over 40 spares and Engineers locations Decorus is able to assist you across UK, Ireland and mainland Europe.

  • UK, Mainland Europe and Ireland coverage *
  • A single point of contact for all related incidents
  • Guaranteed responses and fixes within defined service level agreement
  • Extensive spares resource
  • A vast network of skilled and accredited field based engineers backed up by specialist consultants
  • Service Desk and call logging facility
  • Service delivery management
  • Remote and onsite trouble shooting services

* We deliver worldwide