Maintenance
Decorus can provide a variety of break fix contracts tailored to suit your business needs and budget, in the forms of:
- Desktop Infrastructure
- Server Infrastructure
- Network Infrastructure
- Hardware Support
We provide comprehensive hardware maintenance support service, available 24 hours a day 7 days a week. With almost 20 years experience in the provision of hardware support we can provide an SLA to meet your exact requirements in terms of response, hours of cover and fix times.
With a network of over 250 engineers based around the UK, coupled with widespread parts and spares sites you can be confident that Decorus have the resources and ability to support your business.
We operate a fully integrated service management system. Our customer database contains full history details for each client and contact. Call outs are identified with a call log number, the Customer Service Record (CSR) number. Help desk personnel will then assign an engineer to the call out. The client is given an estimated time of arrival. The work is carried out by an engineer who will sign off the call out with the client, before leaving the site. If further work is required either on site or at our workshops, a replacement unit will be installed within the agreed time as per option. The loan unit will be of similar specification or better (the original unit will be re-installed once it has been repaired). The job information is relayed to the help desk personnel, thus confirming the repair or next course of action. This procedure ensures that outstanding items are not lost or forgotten it also enables us to recommend upgrades or address recalls on individual units. This ensures a traceable log of events from the moment the call out is received to the time the fault is signed off by the help desk personnel. We also maintain a follow up procedure to assist in our quality control.